In a remarkable move to enhance the customer experience, Trescon has announced the 11th global edition of the World CX Summit, scheduled for August 17, 2023, at the prestigious Edsa Shangri-La in Manila, Philippines. This eagerly anticipated event will bring together the most influential CX Leaders and technology vendors from the Philippines, providing a unique opportunity for businesses and brands to leverage the latest trends and technologies to create seamless customer experience (CX) journeys.
As the third-largest contact center outsourcing destination, the Philippines is all set to host the World CX Summit. This premier customer experience event has a proven track record of successfully hosting over 15,000 CX thought leaders, innovators, specialists, and key stakeholders across ten editions. Renowned as a platform for knowledge sharing, the World CX Summit empowers attendees with actionable insights on the latest trends and technologies that drive memorable customer experiences.
The 11th global edition of the World CX Summit will showcase the fusion of cutting-edge technologies and customer insights, focusing on amplifying customer experience, achieving personalization at scale, decoding CX ROI, and other vital topics. Participants will engage in insightful sessions, captivate keynotes, and gain inspiration from successful use-cases, ultimately transforming their CX strategies.
The event is designed to foster a spirit of innovation and knowledge-sharing, providing abundant networking opportunities to forge impactful relationships that accelerate the adoption of cutting-edge technologies for optimizing customer experience strategies.
The prestigious lineup of speakers attending the event includes CX experts from various influential organizations in the Philippines, such as:
- Venn Jude Francisco, Chief Experience Officer, Metro Pacific Tollways Corporation, Philippines
- Sam Tolentino, Assistant Vice President – Client Engagement & Solutions Group, Union Bank, Philippines
- Melody Lim, Head of Customer Experience, Aboitiz Power Philippines
- Hazel Montano-Zamora, CX Design Head, AIA Philippines, Philippines
- Godfrey Santos, Assistant Vice President- Customer Experience, PETNET Inc.
- Tara Cabullo, Head of Customer and Investments Digital Experience, GCash, Philippines
- Samuel Powell, CEO, HMR Philippines, Philippines
- Warren Ilustre, Head of Customer Experience, East West Bank, Philippines
- Dan Ramirez, SVP and Head of Transformation, ING, Philippines
- Jonas R. De Los Reyes, First Vice President, Head of Digital Marketing and Omnichannel, Metrobank and Trust Company (Metrobank), Philippines
Naveen Bharadwaj, Group CEO, Trescon shared his excitement about the upcoming event stating, “The Philippines’ expanding CX market and economic growth made it an ideal choice to host the latest edition of the World CX Summit. We are committed to supporting the continued digital transformation of the market by undertaking the mandates and requirements of local government and enterprise stakeholders and facilitating their introductions to the world’s leading solution and service providers.”
On being a part of the Summit, one of the key speakers, Venn Jude Francisco said, “The World CX Summit provides a venue that will foster much needed collaborations which can hopefully spark meaningful innovation in customer experience across regions.”
Sam Tolentino, AVP‐ Client Engagement & Solutions Group, Union Bank expressed his excitement about the Summit saying, “The World CX Summit will play a pivotal role in elevating local CX to exceed global standards.”
Don’t miss this extraordinary opportunity to stay at the forefront of customer experience innovation and network with industry leaders – join the 11th global edition of the World CX Summit in Manila on August 17, 2023. For more details and registration click here.
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