6 metrics that will help CIOs improve their performance
New research from Info-Tech Research Group reveals that CIOs should focus on six areas when setting specific measurable metrics
Managing IT risks
The most important thing to measure and keep track of is how many critical IT threats were detected and stopped before they could impact the organization.
Delivering on business objectives
CIOs must have a library or dashboard of all the metrics they are measuring.
They should be able to align each metric with one or more business objectives.
End-customer satisfaction
CIOs can suggest IT-supported initiative that will enhance customer experience and meet business goals.
Engagement is driven by three factors: organizational, job, and retention. CIOs have a direct impact on all three of these.
Employee engagement
CIOs must find out what is preventing people from being empowered.
Music Credit: Ahjay Stelino
Building leadership relations
Having good relationships with influential executive leaders makes other executive leaders more likely to see value in IT team, thereby building the overall value of IT.
Managing budget
CIOs must see their IT function as a business, and being able to keep costs and spending under control is important for building trust with the business and making IT more valuable.
These metrics will help CIOs to measure the right things, have a better understanding, and be seen as leaders by the business and its executive leadership team.