Customer Service: 11 things you should never forget to do
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1. Use the right tools
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2. Show acceptance of customer complaints
3. Build an omnichannel strategy
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4. Implement self-service options for customers
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5. Engage with customers throughout their lifecycle
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6. Include customers in your success
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7. Optimize the customer journey
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8. Empower employees to deliver enhanced customer service
9. Implement a whole company approach
10. Use strategic automation
11. Transition to being powered by services